Refund & Cancellation Policy - Essence Point

General Policy

Essence Point provides education guidance, counselling, exam preparation support, and related services. Due to the nature of these services, refunds and cancellations are governed by the terms outlined below.

Cancellation of Services

We may collect the following types of information:

  • Service cancellation requests must be made in writing via email or official communication channels.

  • Cancellation requests will be considered only if the service has not already commenced.

  • Once counselling sessions, documentation support, or application processes have started, cancellation may not be permitted.

Refund Policy

  • Fees paid for services are generally non-refundable, unless explicitly stated otherwise in writing.

  • Any refund eligibility will depend on the stage of service delivery and the specific agreement made at the time of payment.

  • Administrative charges, consultation fees, or third-party costs are non-refundable.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • If services have already been initiated or delivered

  • If a student chooses to discontinue the process midway

  • If applications, documentation, or submissions have been completed

  • If outcomes such as admissions or visas are delayed, rejected, or declined by third parties

Third-Party Fees

Essence Point is not responsible for refunds of fees paid to third parties, including but not limited to:

  • Universities or educational institutions

  • Examination authorities

  • Government or visa authorities

  • Courier or processing agencies

Such fees are governed by the respective third party's refund policies.

Refund Processing

  • Approved refunds, if applicable, will be processed through the original mode of payment.

  • Refund processing timelines may vary and typically take 7–14 working days after approval.

  • Essence Point is not responsible for delays caused by banks or payment gateways.

Changes to This Policy

Essence Point reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Changes will be effective once posted on this page.

Contact Information

For any questions or clarification regarding this policy, you may contact Essence Point through the contact details provided on our website.

WhatsApp Us!